Return & Refund Policy

At Zenify Store, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Return Eligibility

You may request a return or replacement if:

• You received a damaged or defective product.

• You received the wrong product or an incorrect item.

• Your order is incomplete or missing an item.

• The product received is significantly different from its description.

Return Time

Return requests must be submitted within 7 days of receiving your order.

To request a return, please contact us with your order number and clear photos/videos of the product and packaging.

Non-Returnable Items

For hygiene and safety reasons, opened or used beauty, makeup, personal-care, or cosmetic products may not be eligible for return unless the product was received damaged, defective, or incorrect.

Products damaged due to misuse, improper handling, or normal wear and tear may not qualify for a return.

Refunds

Once the returned product is received and inspected, we will notify you about the status of your refund or replacement.

Approved refunds will be processed through the applicable payment method or another mutually agreed method.

Return Shipping

If the return is due to a wrong, defective, damaged, or incomplete order, Zenify Store may cover the applicable return shipping cost.

For returns requested for reasons other than product damage, defect, or incorrect delivery, return shipping charges may apply.

Order Cancellation

You may contact us as soon as possible to request cancellation. Once an order has been dispatched, cancellation may no longer be possible.

Contact Us

For return or refund assistance, please contact Zenify Store through our official contact details provided on the website.

Zenify Store reserves the right to verify the condition of returned products before approving a return, replacement, or refund.